Libriem Supplies – Returns & Refund Policy

Last updated: 9 October 2026

At Libriem Supplies, we want every customer to shop with confidence. We pride ourselves on honesty, quality products and excellent customer service.

1. Your Right to Cancel

For most purchases made through our website, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you have a further 14 days to return the items.

To cancel an order, please email libriemsupplies@outlook.com with your order number and details of the items you wish to return.

2. Returning Items

For change-of-mind returns, customers are responsible for the cost of return postage.

Please take reasonable care of items while they are in your possession. You may inspect or try on items as you would in a physical shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a lawful deduction from the refund for any resulting reduction in value.

Please contact us before sending a return so we can provide the correct return address.

3. New and Pre-Loved Products

We sell a mixture of brand-new and pre-loved products.

Pre-loved items may show signs of previous use, which we aim to describe accurately in our listings.

Your statutory consumer rights apply to both new and pre-loved goods. Buying a pre-loved item does not remove your right to cancel an eligible online purchase or your rights if goods are faulty or not as described.

4. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or materially different from its description, please contact us as soon as possible at libriemsupplies@outlook.com.

We will work with you to arrange an appropriate remedy in accordance with the Consumer Rights Act 2015.

Where goods do not conform to the contract, customers may be entitled to a refund, repair or replacement, depending on the circumstances and applicable law.

We will cover reasonable return postage costs where legally required for faulty, incorrect or non-conforming goods.

5. Refunds

For cancellations under your statutory cooling-off rights, we will refund the item price and the standard outbound delivery charge where applicable. Additional amounts paid for premium or express delivery are not refundable beyond the cost of our least expensive standard delivery option.

Refunds will normally be issued to your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Where an order is cancelled before dispatch, refunds will be made within 14 days of being informed of the cancellation.

6. Exceptions

Certain products may be exempt from the statutory right to cancel, including:

• Sealed goods unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

• Goods made to a customer's specifications or clearly personalised.

• Other goods specifically exempt under applicable UK consumer law.

These exceptions do not remove your statutory rights in relation to faulty or misdescribed products.

7. Exchanges

If you would like to exchange an item, please contact us. As many of our products are limited-stock or one-off items, an identical replacement may not be available.

8. Contact Us

For returns, refunds or order enquiries, please contact:

Libriem Supplies

Email: libriemsupplies@outlook.com

We aim to respond to customer enquiries within two working days.

9. Your Statutory Rights

Nothing in this policy affects or limits your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.